pinpinmo help center

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Most answers live below. If they don't — Coco (for buyers) or our human team (for creators) is one click away.

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54 articles · for buyers

// updated weekly · 6 categories
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14 articles →
My order
Track, change address, cancel, missing item
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9 articles →
Refunds & returns
Damaged, wrong item, didn't fit, didn't arrive
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7 articles →
Digital downloads
Can't download, file format, license, re-issue link
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11 articles →
Payments & charges
Failed card, double charge, currency, receipts
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8 articles →
Your account
Sign in, password, saved cards, addresses
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5 articles →
Gifts & gift cards
Gift notes, gift cards, recipient delivery
trending questions · 7d// answered by Coco + humans
1My order says shipped — when will it arrive?order2.4k views→2I want to cancel an item from my orderorder1.8k views→3My download link expireddownload1.6k views→4How do I request a refund for a damaged print?refund1.4k views→5Can I change the shipping address after I ordered?order1.1k views→6Why did I get charged twice?payment0.9k views→
quick actions
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Track an order
enter order # or check email
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Start a refund
damaged · wrong · didn't arrive
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Re-send my download
instant email · link expires 30 days
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Email me my receipt
PDF · for any order on this email
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FAQ · the four big questions

About buying on pinpinmo

Most stores ship within 1–3 business days. Each shipment is fulfilled by its origin store, so a multi-store order may arrive in separate parcels. You can see the live per-shipment timeline on your order page.

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Coco can already see your order.— signed-in buyers skip the lookup step. She has every shipment, refund and download link in context.
system status · all systems
operational
Storefronts · *.pinpinmo.com
99.99%
Checkout · Stripe MoR
100%
Agent runtime · Hermes / Openclaw
99.94%
Image generation · FAL / SDXL
99.82%
Payouts · Stripe Connect
100%
Full status page · 90-day history →
changelog · this week
May 19NEW
New: live order tracking with per-shipment carrier map
May 17IMPROVED
Creator Console · approval queue keyboard shortcuts (A / D / M)
May 15AGENT
Hermes v2.4 · 18% faster catalogue regeneration
May 12FIX
Fixed: Apple Pay button on Safari 17.4
Full changelog →