Vera answers your customers 24/7

Vera is the Customer Success member of your AI team. She lives in the chat bubble on your storefront and answers shopper questions automatically, around the clock — product details, shipping costs and timelines, return policy, order status.

What she knows:

• Your live catalog — every product, price, variant and description, always current — plus the products that match each question, so she can recommend real listings with links.
• The platform's real shipping and returns policies — the same facts published in the buyer help center, so her answers match what shoppers read elsewhere.
• Platform-wide mechanics like loyalty points and multi-store checkout.

What you see: every conversation is logged in Dashboard → Customer service. Read any thread in full — it's a surprisingly good window into what shoppers almost bought and what confused them.

What she won't do: Vera has no access to orders, refunds or customer records. For order status she gives the shopper the tracking link. For a refund, cancellation, address change, or a damaged, lost or mis-printed item, she asks for the order number and the email used at checkout and hands it to you by email (pinpinmo support gets a copy) — you reply to the shopper directly, and approving a return in Returns is always yours.

Email follow-up: once she has helped, Vera can offer to email the shopper a summary; their replies come back to her thread, signed with your store's name and domain.

There's nothing to install or train — Vera is on every storefront from day one.